Responsible Social Gameplay Policy

Effective date: October 1, 2026 · Version: v1.0

Pinks Play World is entertainment. Gold Coins (GC) are for social play only and have no cash value; Sweeps Coins (SC) are free promotional entries. This policy describes the tools we provide to keep play healthy. It applies in every state where we operate, whether you play with GC only or with SC.

1. Age 21+ only

1.1 You must be at least 21. We verify date of birth during signup and identity before your first prize redemption. Accounts of under-21 users are closed and their data deleted.

2. Purchase limits

2.1 Default limits apply to every account from day one: US$50 per day, US$200 per week, and US$500 per month in GC purchases.

2.2 You can lower your own limits at any time in Account → Play limits; decreases take effect immediately.

2.3 Increases to purchase limits take effect only after a cooling-off period and an affordability check. We will not raise a limit on request alone.

3. Cooling-off and self-exclusion

3.1 You can take a cooling-off break from 24 hours up to 6 weeks. During a cooling-off period, purchases and SC play are paused.

3.2 You can self-exclude for 6 months, 1 year, 5 years, or permanently. A self-exclusion cannot be reversed before it ends; a permanent self-exclusion never ends.

3.3 We never forfeit redeemable, verified SC because you self-excluded or took a break. Where a payout is due, we pay it under the Prize Redemption Policy.

3.4 Marketing stops for cooling-off and self-excluded accounts, and we do not target at-risk players with VIP offers.

4. Reality checks and account tools

4.1 Your Account page shows your play history and balances at any time, and the session timer appears in the header.

4.2 If you want a break, a limit, or your account closed, contact hello@pinksplay.world. Responsible-play requests are handled within 1 hour when you put "RG URGENT" in the subject line.

5. Support and where to get help

5.1 If play stops feeling like entertainment, take a break and use the tools above — there is no penalty and your balances are preserved.

5.2 Free, confidential help is available 24/7: 1-800-GAMBLER (1-800-426-2537) and the National Council on Problem Gambling (ncpgambling.org). Support pages: /help/safety.

5.3 Staff are trained to recognize and respond to signs of harm, and we review limit, exclusion, and intervention data on a monthly compliance dashboard.

6. How requests are handled

6.1 Set limits and cooling-off yourself in Account → Play limits; they take effect immediately. Self-exclusion is confirmed in writing by email and is irrevocable for its term.

6.2 If you ask us to close your account, we pay out any redeemable, KYC-verified SC under the Prize Redemption Policy, then close the account and stop marketing.